Privacy Policy

Privacy Policy — LuxeHome Cleaning Co., LLC

This Privacy Policy explains how LuxeHome Cleaning Co., LLC (“LuxeHome,” “we,” “our,” or “us”) collects, uses, protects, and shares client information in connection with our luxury residential cleaning and home-services brokerage operations. By visiting our website, booking services, or interacting with our team, you consent to the practices described in this Policy.

Information We Collect

LuxeHome collects personal information including:

• Name
• Address
• Email
• Phone number
• Access instructions
• Service preferences
• Communication records
• Technical data
• Payment information (processed securely by third-party vendors)

How We Use Your Information

We use collected information to:

• Schedule and deliver services
• Coordinate cleaners and field professionals
• Process payments
• Send confirmations and reminders
• Maintain quality standards
• Resolve concerns and support safety
• Prevent fraud
• Comply with legal obligations
• Enhance internal operations

Sharing of Information

LuxeHome may share your information, including contact details, with:Sharing occurs only to support:

• Coordinated service delivery
• Customer support
• Operational efficiency
• Quality control
• Related or complementary home-service offerings, upgrades, or product solutions aligned with LuxeHome’s concierge-level standards

Clients may opt out of non-essential promotional messaging at any time.

• Its parent, sister, subsidiary, related, and affiliated companies
• Approved partners and service providers

Independent Contractors

Cleaners and field professionals engaged through LuxeHome are independent contractors, not employees. They receive only the information necessary to perform the requested services and operate under confidentiality expectations.

Photos for Quality Assurance

As part of our quality-assurance program, training protocols, and dispute-resolution process:

• LuxeHome or its contracted professionals may take limited before-and-after photos of work areas
• Photos will not contain personal identifiers
• Clients authorize LuxeHome to store and use such images strictly for internal operational purposes

Access Instructions

Clients are responsible for providing accurate and secure access instructions, including codes, keys, or lockbox information required for service delivery.

Service-Related Communications

By booking or maintaining an account, Clients consent to receive necessary service-related communications via:

• SMS
• Email
• Automated notifications

These communications support scheduling and service coordination.

Data Protection & Retention

LuxeHome uses reasonable administrative, technical, and physical safeguards to protect personal information. No electronic transmission method is completely secure.

Information is retained only as long as needed to:

• Provide services
• Maintain accurate records
• Meet legal obligations
• Improve customer experience

Client Rights

Clients may request:

• Access to their information
• Corrections
• Deletion (where legally permitted)
• Restrictions on certain uses

Clients may opt out of non-essential marketing at any time by contacting LuxeHome.

Third-Party Platforms

Payment processors, scheduling systems, and customer-support platforms used by LuxeHome operate independently and maintain their own privacy policies. LuxeHome is not responsible for their practices.

Minors

LuxeHome does not knowingly collect information from individuals under 18 years of age. Any such data will be removed promptly upon notice.

Updates to This Policy

LuxeHome may update this Privacy Policy periodically. Changes take effect upon being posted to our website.

Contact Information

For questions or privacy requests, contact:

LuxeHome Cleaning Co., LLC
625 E. Twiggs Street, Suite 1000-91803 Tampa, FL 33602
Email: vip@luxehome.solutions